Terms and conditions of use

Article I.

Definition of terms

1. The operator of the internet webpage (e-shop) is Rolinec Company, s.r.o, with its registered office at SNP 707/6, 966 81 Žarnovica.
2. The selling party is Rolinec Company, s.r.o, with its registered office at SNP 707/6, 966 81 Žarnovica.
3. The supplier of goods and services offered on the e-shop ozzie.sk is Rolinec Company, s.r.o, with its registered office at SNP 707/6, 966 81 Žarnovica.
4. A buyer is every visitor of the e-shop, that creates an obligatory order via the e-shop. For purposes of the law, mainly Law no. 102/2014 Coll., a consumer is every physical person that does not act within the subject of their entrepreneurial activities, employment or occupation when enclosing and fulfilling a consumer agreement.
5. The e-shop is a computer system located on the internet network with public access, which allows for the ordering of goods and services remotely via an electronic device.
6. Goods and services are all the products advertised on the pages of the e-shop, that can be ordered (that have an advertised price, which is not of a zero value).
7. The buyer fully acknowledges internet communication, mainly via the e-shop, e-mail communication as well as telephone communication, if it is undisputable, that the seller is communicating with the buyer or an appointed person by the buyer.
8. These terms and conditions apply to the relationship between the seller and buyer in a necessary extent, abiding by lawful regulations and logical arrangement of the subject if not agreed differently, if the relationship originated in a different manner than via remote electronic devices, and the dealing subject is not the relationship between the provider of services of an information association of the receiver of services of an information association.

Article II.

Price

1. All advertised prices for goods and services are final, including 20% tax rate.
2. The seller is obliged by the price stated on the e-shop, at the time of creating an order.

Article III.

Order

1. An order is created by confirming the process of ordering in the e-shop by choosing goods or services by the buyer, including the entire filling in of the order formula and its sending to the seller. For the correct and proper execution of an order, it is necessary to fill in all required fields in the order and choose an appropriate form of delivery and payment for the ordered goods or services.
2. By sending an order, the buyer agrees with the price for the ordered goods and services. The order becomes obligatory by sending it to the seller, i.e., it is a proposal of enclosing a buyer agreement with the seller.
3. After completing and sending an order via the e-shop, the buyer receives an automatically generated email on the delivery of their order to the seller for processing. This email does not serve as confirmation of goods as in the meaning of paragraph 4 of this article.
4. By confirmation of the order from the side of the seller, a contract of sale is issued, subject to possible change or amendment solely based on the mutual agreement between the buyer and seller, if the law or other lawful regulation does not state otherwise. Confirmation of the order from the side of the seller comes in the form of an electronic message from the seller sent to the email address of the buyer or a short text message sent to the mobile phone number of the buyer, which the buyer stated in their order along with the information on the extent, the acceptance of the order of the buyer is undeniable. The electronic message of the seller, which does not confirm, rejects, or denies the order of the buyer, or does not accept by other clear means is considered as a rejection of the order of the buyer.
5. If the seller is not able to fulfill the order or its part in the time frame given for completing the order whilst making every effort, for example, the goods are not manufactured anymore, the goods are not available at the manufacturer or external warehouse facility of the supplier, the supplier executed radical change for which is it not possible to actualize the order, or for reasons of higher power, the seller can cancel the order and inform the buyer by email. The seller also has the right to cancel the order, if the buyer stated false or misleading information that cannot be verified, for example an incorrect email address, telephone number or incorrect or non-existent address. If the buyer made a payment in advance, the seller is obliged to return this payment within 14 days.

Article IV.

Payment conditions

1. It is possible to pay for the goods or services stated in the e-shop using the following options:

1. cash on delivery (you pay the courier directly when accepting the goods),
2. payment via the payment gateway PrestaShop Checkout built with PayPal Module,
3. payment based on a gift card.

2. A gift card represents a pre-paid volume of funds that the buyer can used when buying based on sufficient pre-paid financial funds. The date of validity of the coupon is stated on the coupon. The nominal value of the gift card is agreeable with the seller.
3. Additional charges for individual payment options are stated in article VI of these Terms and Conditions.
4. The seller can provide the buyer with the following options of discounts:

1. discount from the price for registering at the e-shop,
2. discount for repeated purchases,
3. discount based on a one time use discount coupon.

5. The provided discounts cannot be combined.

Article V.

Terms of delivery

1. The seller is obliged to ship the order of the buyer within 30 days of the creation of the order, if they have not agreed otherwise, or if a longer time was not stated alongside the goods.
2. If the goods are in stock, the goods are shipped in the shortest time considering capacity options.
3. If the order contains multiple goods and services and a part of them are not in stock, we inform the buyer on the possibility of partial deliveries.
4. The buyer receives an invoice (tax document), a manual and other documents associated with the goods or services from the supplier alongside the goods.
5. The place of delivery is considered the place where the goods are delivered to.
6. The seller actualizes the delivery using:

1. Slovak Parcel Service, s.r.o., Senecká cesta 1, 900 28 Ivanka pri Dunaji
2. Packeta Slovakia s. r. o., Kopčianska 3338/82A, 851 01 Bratislava

Article VI.

Fees for delivery, packaging, and payment options

1. When paying upfront by transferring money to a bank account based on the invoice of advance payment or via payment gateways with delivery in the Slovak Republic, the delivery fees are:

1. utilizing delivery via courier company SPS with delivery within 1-2 working days after shipping from our warehouse – 3.90 €
2. utilizing delivery via courier company SPS with delivery within 1-2 working days after shipping from our warehouse with the total order value over 50 € – 0 €
3. utilizing delivery via courier company Packeta with delivery within 1-2 working days after shipping from our warehouse – 2.90 €
4. Utilizing delivery via courier company Packeta with delivery within 1-2 working days after shipping from our warehouse with the total order value over 50 € – 0 €

2. 2. When paying upon receiving (paying the courier when receiving the order) with delivery in the Slovak Republic:

1. utilizing delivery via courier company SPS with delivery within 1-2 working days after shipping from our warehouse – 3.90 €
2. utilizing delivery via courier company SPS with delivery within 1-2 working days after shipping from our warehouse with the total order value over 50 € – 0 €
3. utilizing delivery via courier company Packeta with delivery within 1-2 working days after shipping from our warehouse – 2.90 €
4. Utilizing delivery via courier company Packeta with delivery within 1-2 working days after shipping from our warehouse with the total order value over 50 € – 0 €

3. The seller can agree with the buyer on a different than standard (above mentioned) procedure when shipping the goods or services as well as prices for these services.
4. The seller can ship the goods that are available immediately to the buyer and the remaining part of the order in a lawful timeframe, under the condition that the buyer will not be charged additional shipping cost apart from those charged in the order.

Article VII.

Transfer of ownership rights

1. The ownership rights are transferred from the seller onto the buyer from the moment of receiving the order from the seller or delivery company.

Article VIII.

Canceling of the buyer’s agreement

1. The buyer has the right to cancel the ordered goods or service within 24 hours of the creation of the buyer’s agreement without any cancelation fees for goods, that are created based on an order, according to specific requests of the consumer or specifically for one consumer.

Article IX.

The right of the consumer to return the goods without stating a reason and instruction of the consumer

1. The consumer has the right to withdraw from the buyer agreement within 14 calendar days from the date of receiving the goods based on Law no. 102/2014 Coll. on the protection of the consumer when selling goods or providing services based on an agreement enclosed remotely or agreement enclosed outside of operational grounds of the seller and on changes as amended (hereinafter as “Law”) according to enactment § 7, if the seller fulfilled their informational duties according to this law; for other cases paragraph 2 or 3 of the Law comply. If the subject of the buyer’s agreement is the delivery of the goods, the consumer has the right to withdraw from the agreement even before receiving the goods.
2. The consumer is obliged to (if they wish to choose this right), deliver a written withdrawal from the buyer’s agreement personally, no later than the last day of the stated period, to the contact address of the seller during their working hours or send this withdrawal by postal delivery no later than the last day of the period to the address stated in the contacts, alternatively the exercise of this right is possible in form of a record into another lasting carrier. After announcing the withdrawal from the buyer’s agreement, the consumer is obliged to send or personally deliver the subject of the agreement from which they are withdrawing, along with the entire documentation – for example the original copy of the invoice, manual and other documentation associated with the goods, which was delivered together with the goods, no later than 14 day from the date of withdrawing (§10 paragraph 1 of the Law). We recommend the buyers to make their own copy of the invoice for their purposes and send the goods by registered delivery and as an insured parcel. To withdraw from the agreement, you can use the following form: Withdrawal from the buyer’s agreement, where it is mandatory to fill in the data with the sign “*” – star. Withdrawal from the buyer’s agreement . (https://ozzie.sk/pdf_dokumenty/Odstupenie.pdf).
3. Do not send the goods as payment for delivery upon delivery, the parcel will not be received.
4. The operator of the e-shop will reimburse the costs for the goods / services including shipping fees in accordance with act §9 paragraph 3) of law no. 102/2014 Coll., as well as proven costs associated with ordering the goods within 14 days from the day of receiving the cancellation of the agreement, but does not have to return the fees earlier than before receiving the goods or the consumer does not provide evidence of sending the goods; this does not apply in the case of the seller suggesting the collection of the goods themselves.
5. The fees associated with returning the goods are beard by the consumer.
6. The right to resign from the agreement does not apply to goods and services that are stated in §7 paragraph 6 letter a) until l) of law no. 102/2014. Coll. Comment to point 6 – among this apply goods manufactured based on the request of the consumer, goods that cannot be returned due to hygienic reasons if the goods were packed and this packaging was damaged etc., the current version is available in the valid law stated in this section.
7. The consumer bears any reduction if value of the goods caused by their usage above the frame necessary to detect functionality and properties of the goods.

Article X.

Rights and duties of the contracting parties

1. The contracting parties in this case are the seller and the buyer.
2. The buyer is obliged to:

1. collect the ordered goods,
2. pay the agreed upon amount for the goods to the seller,
3. check the whether the packaging is undamaged, i.e., the goods themselves.

3. The seller is obliged to:

1. deliver the goods to the buyer in the requested quality, amount and for the agreed price,
2. together with the goods or delivered additionally, deliver all the documents associated with the goods as for example the invoice for the goods, warranty list, instruction manual in a codified form of the Slovak language.

Article XI.

Protection of personal data

1. Personal data is processed in accordance with law no.18/2018 Coll. on the protection of personal data as amended.
2. The operator does not provide personal data to a third party, apart from the chosen shipping company that ensures the delivery of the goods or services, or state organ in case of an inspection, alternatively to the intermediary based on the mutual agreement enclosed according to law no. 18/2018 Coll.
3. The operator is obliged to secure the personal data against unauthorized access by ensuring adequate technical and organizational measures. Also, all the employees of the operator are obliged to maintain confidentiality in relation to personal data.
4. The affected person has the following rights in accordance with act § 19 and Law no. 18/2018 Coll. on the protection of personal data as amended,

1. the right for information, which falls under this subject and terms and conditions,
2. the right to request access to personal data regarding the affected person - § 21 of the Law lies in the right to request information of the nature and for what purpose your personal data is being processed and this request can be addressed to the contact email,
3. the right to correct personal data - § 22 of the Law enables you to correct personal data that is not up to date
4. the right to erase personal data - § 23 of the Law can be applied in case you do not wish the operator to process your personal data any further,
5. the right to limit the processing of personal data - § 24 of the Law can be applied if you have reason to believe, that the processing of personal data is not in accordance with the law,
6. the right to object to the processing of personal data - § 27 of the Law,
7. the right of accuracy of personal data,
8. the right to initiate a file to the supervisory body in relation to the processing of personal data.

5. The operator gains the following data from the buyer: title, name, surname, address, shipping address, invoice address, phone number, email address, that are processed for the means of handling your order. This personal data is stored for 10 years for archival purposes. With regards to handling your order, the processing of personal data occurs for issuing of invoices, issuing delivery notes, ensuring transportation as well as accounting in accountancy.
6. The operator has authorized the intermediary, that is the operator of the internet site heureka.sk with the service Verified by customers, company Heureka Shopping, s.r.o, Karolínksa 650/1, 186 00 Praha, IČO: 02387727 / pricemania.sk with the service Rating of the shop, company Pricemania s. r. o., Karpatská 6, 811 05 Bratislava, IČO: 43860599, to process personal data on a one-time basis in the name of the operator of the e-shop, in the following extent: name, surname, e-mail, information on the ordered goods for the reason of rating the quality of the shopping experience. For the purposes of this evaluation, the intermediary sends a one-time email to the buyer with the possibility of rating.
7. These sites record your IP address, information on how much time you spend browsing these pages and information from which sites you are coming from. Cookies are text files, that are saved onto your computer and are used to measure the attendance pf a site and adjusting the viewing of pages and thanks to these files, we can offer a more quality experience. Therefore, we perceive these files as our rightful interest. Some cookie files are files of third parties, such as YouTube, Google, etc.
8. You can erase cookie files anytime or adjust their collection in the settings of your web browser. If you want to reject the collection of cookies, you can do this in the settings of your internet browser.
9. If the buyer agrees to the processing of personal data in the e-shop for e-mail marketing purposes, they agree to receive e-mail messages to the contact email address.
10. Personal data for e-mail marketing purposes in the extent of name and surname, e=mail addresses are provided for 5 years. This personal data is not shared with third parties.
11. You can retract your consent anytime by sending a consent withdrawal for the processing of personal data, and they are erased instantly. The cancellation is possible via ticking the box in the user profile of the user (if the buyer requested to create a user account). From our side, we will not use the provided personal data for the purposes of e-mail marketing.
12. If the buyer agreed to the processing of personal data in the e-shop for SMS marketing reasons, the buyer agreed to receive SMS messages to the contact phone number.
13. The personal data for SMS marketing purposes in the extent of name and surname, phone number are provided for 5 years.
14. The agreement can be withdrawn anytime by the buyer by sending a withdrawal letter on the processing of personal data, the data being erased instantly. The cancellation is also possible to action via ticking the box in the user account (if the buyer requested to create a user account). From our side, your given personal data will not be used anymore for the purposes of e-mail marketing.

Article XII.

Reimbursement of costs when failing to collect the goods

1. The seller has the right of cost reimbursement (according to act § 420 and the following Civil Code), in case of the buyer ordering goods, that were cancelled, i.e. did not cancel the agreement and did not accept the goods from the carrier, or after notification from the seller did not come to pick up the goods in the given time period for collection. By this action, the buyer violated their duty stated in article X, part 2., a) according to which the buyer is obliged to accept or pick up the ordered goods.
2. When determining the amount for reimbursement, the seller takes into consideration mainly the shipping cost and associated cost with regards to sending the goods, cost with regards to packaging, shipping, and administration of the order as well as all costs, that arose with the realization of the given order and has the right to reimburse the lost profit.
3. The seller has also the right to not apply any cost reimbursement or to apply this right only partially.

Article XIII.

Final regulations

1.The seller has the right to change and amend these general terms and conditions and warranty terms without notifying the buyer beforehand. In case of changing the general terms and conditions or warranty terms, the entire process of buying is based on those terms and conditions, that were valid in the moment of sending the order by the buyer and these are accessible on the internet page of the seller.
2. The inseparable part of these terms and conditions are also the warranty conditions.
3. By sending the order by the buyer, the buyer read the general terms and conditions as well as warranty conditions.
4. These conditions were developed within the project of e-shop certification nakupujbezpecne.sk
5. These general terms and conditions and warranty conditions are available at the main office of the company, accessible to the buyer, as well as being advertised on the internet page of the e-shop.
6. If the consumer is not satisfied with the way the seller handled their warranty claim or has reason to believe, that the seller violated their rights, the buyer has the right to address the seller with a rectifying appeal. If the seller replies to this appeal in a negative fashion or does not reply within 30 days of sending the appeal, the consumer has the right, according to § 12 of law no. 391/2015 Coll. on the alternative settlement of consumer disputes as amended, to file a complaint to begin an alternative settlement of their dispute. The corresponding subject to the alternative settlement of consumer disputes with the operator of the e-shop is the Slovak Trade Inspection (www.soi.sk) or other associated rightful legal person written into the list of subjects of alternative settlements recorded by the Ministry of Economy of the Slovak Republic (http://www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s) , where the consumer has the right to choose, which of these stated subject he wishes to attain to. The consumer also has the option to utilize the platform to file a suggestion for an alternative settlement of their dispute on-line, which is available at http://ec.europa.eu/consumers/odr/. The information on costs for a file can be found by the consumer on the internet pages of the given subject of alternative settlement disputes.
7. Other relationships in these terms and conditions as well as their inseparable parts (attachments) comply to the relevant acts, mainly law no.40/1964 Coll., Law no.250/2007 Coll., Law no.102/2014 Coll., Law no.122/2013 Coll., Law no.22/2004 Coll., as well as Law no 513/1991 Coll.
8. In case of enclosing a different agreement with the buyer with other conditions, the conditions stated in the agreement have precedence before the general terms and conditions.
9. These general terms and conditions including their inseparable parts are valid from the 23. July 2020.

Supervision body: Slovak Trade Inspection (SOI)

Inspectorate of the Slovak Trade Inspection in Banska Bystrica for the Banska Bystrica region

Dolná 46 974 01 Banská Bystrica 1 tel.: 048/412 49 69 e-mail: bb@soi.sk

Warranty conditions of the internet shop (e-shop)

An inseparable part of the general terms and conditions

1. It is possible to file a warranty complaint only for the goods purchased from the seller and in the possession of the consumer.
2. If the buyer is a consumer (physical personal, that is not conducting activities in the subject of their entrepreneurial activities, employment, or vocation), every product has a 24-month guarantee, if not stated otherwise and is subject to the Law on the protection of the consumer and Civil Code and these warranty conditions. If the buyer ordered a used product and the buyer was informed, the warranty period is 12 months. If the buyer is not the consumer, the acts of the Civil Code apply, and the warranty period is 1 year, and these terms and conditions do not apply to warranty claims.
3. The warranty period begins from the day of receiving the goods from the carrier company or directly from the seller, from the day of picking up.
4. The buyer is obliged to file a warranty claim without hesitation to the seller, immediately after observing a fault.
5. The responsibility for faults does not apply to faults caused by the following handling:

1. the fault occurred by mechanical damaged caused by the buyer,
2. incorrect handling with the product, caused by handling in a fashion not stated in the instruction manual,
3. using the product in conditions, that do not match the humidity, chemical and mechanical properties of the natural environment according to the instruction manual,
4. neglecting care and maintenance of the product,
5. damaging the product due to overuse,
6. using the product in conflict with the conditions stated in the documentation, general terms, technical norms or safety regulations or other violation of the warranty conditions.

6. Defects caused by natural disasters are also removed from warranty terms and conditions.
7. The responsibility for damages also does not apply to general wear and tear of products (or their parts) caused by using the product. A defect is not possible to be considered, following from the nature of the subject, the period of its minimal use or period of consumption, which can be limited to a shorter time. The period of minimal use, period of usability, period of usage or similar period is stated on the product is it is subject to this labeling.
8. The goods filed for a warranty refund is necessary to send to our address stated bellow but not with delivery paid upon delivery or bring to our contact address personally. The goods need to be wrapped appropriately, to prevent any damage during delivery and we recommend sending the goods by registered mail, alternatively as insured mail. It is necessary to attach a copy of purchase (invoice) to the package and a description of the fault or we recommend attaching a filled in warranty form together with the proof of purchase. The warranty form together with the proof of purchase. Warranty form . (https://ozzie.sk/pdf_dokumenty/Reklamacia.pdf). The warranty claim is necessary to send in written form (by post) or personally (not by e-mail).
9. The seller will confirm the acceptance of the warranty claim and issues a confirmation to the buyer on the application of warranty claim for the goods in an adequate form. The day of issuing the warranty claim is the day of delivery of the goods to the seller. If it is not possible to send the confirmation immediately, it must be delivery without any further delay, together with the document of completion of the warranty claim at the latest. The confirmation will be sent in written form.
10. The seller is obliged to determine the way of completing the warranty claim immediately, in complex cases until 3 days from filing the warranty claim. In justified cases, mainly if complex technical evaluation is required, until 30 days from filing the warranty claim. After determining the way of completing the warranty claim, the seller will complete it immediately, in justified cases, the claim can be completed later. The completion cannot be longer than 30 day from filing the claim. After the 30-day period to complete the claim, the buyer has the right to cancel the buyer’s agreement and will receive the full amount for the goods or has the right to change the product for a new one.
11. The rights of the buyer when filing a warranty claim:

1. if it is a defect that can be removed, the buyer has the right for the defect to be removed without cost, in appropriate time and in the full extent, and the defect must be removed without any delay,
2. instead of removing the defect, the buyer can demand the change of the product, or if the defect only applies to a part of the product, a change of the part, if the associated costs to the seller are not inadequate to the price of the goods or level of defect,
3. the seller can change the faulty product for an unfaulty product instead of removing the defect, if it does not cause serious trouble to the buyer,
4. if the defect cannot be removed and prevents from the proper use of the product, the buyer has the right to demand a change of product or to withdraw from the agreement. The same right applies to the buyer in case the defects are removable, but the buyer cannot properly use the product for reoccurring defects after repair of for creation of more defects,
5. if the defects are not possible to remove, the buyer has the right to an adequate discount from the price of the product.

12. The claim is considered completed, if the warranty procedure is finished by the handover of the product, its change or returning the price of the product, written appeal to retrieve the settlement or its justified denial.
13. The claim is considered completed, if the warranty procedure is finished by the handover of the product, its change or returning the price of the product, providing an adequate discount or justified denial. The consumer will be notified on the result of the warranty claim in lawful time.
14. The state of the product, i.e., the undamaged packaging (according to the instructions when receiving the product) is necessary to check when receiving the product, due to the possibility of the product being damaged during shipping. We recommend the buyer to unwrap the goods and check it in presence of the carrier. With your signature you confirm the courier, that the packaging is undamaged.
15. These warranty conditions are an inseparable part of the general terms and conditions, and the seller has the right to change them anytime without prior notification.
16. Contact: Rolinec Company, s.r.o., SNP 707/6, 966 81 Žarnovica, eshop@ozzie.sk